Our Professional Services

On-Demand Event Support

Empower your participants, donors and staff with instant answers to their technology questions via a turnkey on-demand support solution tailored to your event program.

Why Work With Us?

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Premier Customer Service

Our support team represents you with professionalism and ensures each touch point leaves a positive impression — in turn, freeing up your staff to focus on the event and fundraising experience.

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Optimization by Channel

Guided by case data, we help you select the right combination of phone, chat and email support to encourage your constituents to get answers on demand. And we provide ongoing insights on what they’re asking so you can help them become more effective fundraisers.

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Enhanced Fundraising Activity

Participants who use support services make larger gifts and raise 133% more money than those who don’t reach out — make sure you’re supporting your most engaged constituents.

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Help in Real Time

We offer truly on-demand, real-time support, helping your constituents make donations, register, log in or reset passwords, update their information, use your fundraising tools and more.

From Our Clients

“Whether someone is looking for help through chat, email, or phone, it became clear to me that it would be more efficient and effective for Charity Dynamics to support all the channels, while managing the various peak periods of all of our support needs.”

Lynn Fauls Happel

Senior Vice President, IT and Data Support, Autism Speaks

Discover Our Services

On-demand support benefits all types of events, from runs, walks and rides to DIY, youth events and more. In fact, on-demand support users represent just 3% of all participants but 12% of all fundraising revenue!

Take a look at our on-demand support solutions — we customize each support solution to fit your unique program, so we are representing your organization as effectively as your own staff:

Email, Phone, and Chat Support

Get immediate and relevant customer support for participants and donors via the combination of channels that best fits your needs.

Download Solution Sheet

Proactive Chat

Give your constituents the ability to engage with a live chat agent directly from your website. “Got a question?”

Outbound Phone Campaigns

Provide proactive customer support to your constituents for a variety of situations.

Searchable Help Center/FAQ

Produce an accurate and insightful hub for your constituents to get immediate answers to the most common asked questions.

Extended Night and Weekend Hours

Just need night or weekend support? Tailor a schedule to fit your program and budget, including night or weekend support.